FAQ

The mobile app is available on Android and iOS (Apple) phones and tablets and can be installed on Chromebooks. A Windows sotware for PC computers is available with a subscription the Mazaam Academy. Finally, an HTML version for Web browsers is available

In every country where Google Play and App Store are available.

Mazaam, the Mazaam Academy and Follow the Rhythm are available in the following languages:

  • English
  • French

Open the app or the software and click on the Settings buttons (the gear button in the lower right corner).

You can change the language in the Settings. You can select the desired language in the upper right corner.

You can download and play with the Mazaam mobile app for free, however you will only have access to one of the five worlds in the game (the world of Chameleons). Only one in-app purchase is required to access Mazaam Premium and play with the other four worlds. For teachers and educators, a subscription to the Mazaam Academy Plus, gives you access to 8 annual licenses of the Mazam Premium app.

Mazaam has been designed for children ages 4 to 6, but slightly older kids can also enjoy it.

An internet connection is not required to play with the Mazaam mobile app for iOS or Android, since all the gameplay elements are included in the app downloaded from the App Store or Google Play. The size of the app is approximately 500MB and it is recommended to use a Wi-Fi connection to download the Mazaam app. The Windows software once installed, doesn’t require an Internet connection either. However, if you’re using the Mazaam Web app in HTML5 an Internet connection is required.

The absence of sound is an anomaly that is not related to the Mazaam app, but to iOS. To resolve this issue, you can watch this video https://youtu.be/SDf1LDcE95Q to view “IPad Sound Problem, No Sound on iPad Games, iPad without Sound on Apps: easy fix – iOS9, iOS 8 & 7”. This video explains how to verify if all buttons and settings are adjusted properly for the sound to be audible. Once these verifications are done, if there is still no sound, follow the instructions provided in the video to proceed to the complete reboot of your device. If you have followed the previous instructions and there is still no sound on your app (which would be a very rare occurence), some people suggest changing the operating system language settings for the device, by choosing any other language and then going back the desired language.

Mazaam is built on a progress logic. To access Level 2, the player needs to have completed at least one third of the previous level (in this case, Level 1).

The game is based on a “drag and drop” system. Check if the child is dragging the object to the animal instead of clicking on it.

You will have to create a new profile. The game allows you to create a maximum of 4 different profiles.

If you have already taken all four profiles and want to start a new game, you will have to delete one of your profiles. To do so, click on the Settings button > go to the Progress Tab Then select the profile you want to deleted and click on the X. 

To listen to the music available in the Mazaam app, click on the Settings button and click on the Music tab. There you’ll find a list of every musical work, from all levels, as well as links to the Spotify and Apple Music streaming platforms, and you will be able to listen to the complete musical works. 

By subscribing to the Mazaam Academy Plus on this website or through a third-party vendor, you will have access to:

  • 8 annual licenses of the Mazaam Premium app (iOS, Google Play)
  • the Mazaam Windows software (PC only)
  • Unlimited access to the entire Mazaam Academy and its educational content.*

* This content is only available to subscribers.

Customized offers are also available. Contact us for more information.

We offer discounts for the purchase of several licenses of our app for schools and preschools. Contact us at sales@mazaam.com for a customized offer tailored to your needs.

“Log in to your Academy account and find the instructions
If you you are not a member of the Mazaam Academy yet, visit the page https://mazaam.com/en/mazaam-academy/ for more information or contact us at sales@mazaam.com. “